The agent you're chatting with will see your message in their chat, but it won't be visible to the customer. The dashboard shows the most important real-time metrics for the day, such as ongoing chats, unassigned tickets, and logged-in agents. Clicking each will take you to the current, detailed view for each category.

It is important to have an online live chat presence that reflects the identity of your brand. A part of that is knowing what sort of tone and voice to use. For example, if you are a company that creates skater merchandise, you might want to use a more colloquial tone for your live chat than if you were selling cyber security solutions to government-affiliated organizations.

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2021-01-29 · Acquire offer screen share tools so you can provide top-notch service to your customers. 9. Cobrowse while live chatting. When cobrowsing – screen sharing's more advanced sibling – is integrated with live chat, it creates a clear, direct, communication channel.

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We wanted to make your ability to chat online as quick, easy, and simple as possible, while at the same time attracting as many strangers for you to meet as possible. Sendbird’s chat API, voice API, & video API, native Chat SDKs, feature-rich platform, and pre-fab UI components make developers more productive. We take care of a ton of operational complexity under the hood, so you can power a rich chat service, and life-like voice, and video experiences, and not worry about features, edge cases, reliability Online chatting is a good and free way to get help without having to talk to someone face to face or over the phone. You can feel safe to tell it all to trained listeners behind the safety of your computer or mobile device.

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